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Grand Hotel Casino Review 2024 | Is it Trustworthy and Legitimate?

Grand Hotel Casino Review 2024 | Is it Trustworthy and Legitimate?

We invite all Canadians players looking for an online gambling site that’s full of luxury and fine entrainment to Grand Hotel Casino. 

The site is eCOGRA certified and has games supported by the best software game provider: Microgaming. 

Curious to know what this online casino has for you? We make sure to cover all important details in this Grand Hotel Casino review: promotions, bonus conditions, gaming library, payout speed and more. 

Everything we cover will be delivered honestly and objectively like all our casino reviews so readers can decide for themselves whether this casino is trustworthy, legitimate, and checks all the right boxes!

screenshot grand hotel casino interface
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[icon name= “dollar-sign”] Are the Grand Hotel Casino Bonuses good?

Grand Hotel Casino promotions offer customers extra money in their pocket to gamble and play with. The Welcome bonus is a complete package that gives a percentage match on the first four deposits a new player makes into their account! 

The percentage match is pretty high, but the maximum limit is nothing to write home about. We have included these details in the table below. 

In addition to the Welcome Bonus package, new players at Grand Hotel are automatically enrolled in the Casino Rewards Loyalty program, which we will talk about in greater detail later in this review under the VIP program section. 

But with this program, new account members will receive an additional amount, up to $5000, free in their first year as a member!

This and more great free bonuses await new members and veteran gamblers at Grand Hotel Casino. Make sure to enroll in their free email newsletter to get all the latest news and updates on bonuses and promotions, like a Grand Hotel Casino no deposit bonus and more.

💡 Name 💰 Amount ℹ️ Rate 📮 Conditions Button
1st Deposit $100 100% 200x CLAIM
2nd Deposit $150 50% 200x CLAIM
3rd Deposit $150 30% 30x CLAIM
4th Deposit $160 20% 30x CLAIM

Grand Hotel Casino bonus promotions are great and all, but it’s always worth it to read the fine print, i.e. the terms and conditions, to know for sure how they will apply. 

These could change from bonus to bonus, so make sure to read the ones that apply each and every time! 

In this case, the Welcome Bonus conditions are okay but not the best. The first two deposits carry very high wagering requirements, see table for more details. We have seen much better playthrough requirements at other casinos

After the first two deposits, each subsequent deposit carries less wagering requirements, so gamblers get some breathing room. 

Whether this is a dealbreaker or not will differ with each player, but it is a subjective decision that depends on the person. So just make sure to read the terms and conditions and be clear on the expectations and rules.

screenshot grand hotel casino bonus
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[icon name= “credit-card”] Is withdrawal speed fast at Grand Hotel?

Grand Hotel Casino withdrawals are fairly average but not super fast. The payout speed here is probably on the slower end of average in comparison with other casinos. 

The payout speed depends on the payment method selected. When a withdrawal request is created, it will be held in pending for 48 hours and then processed the next day. 

Once it is processed and has been approved, there is an additional delivery time before the funds will be delivered to the user’s account. 

The delivery times are listed in the table below based on payment method. In total, the withdrawal speed is anywhere from 3 to 13 working days. 

E-wallet transfers are the fastest and bank transfers are the slowest. This is quite typical for these payment options. 

Canadian players have the additional payment method offered of CAD EFT/ECheck. 

Please read the terms and conditions that apply to banking as well. This is all available on the FAQ page of their site. 

There are important things to note such as fees for DBT withdrawals and minimum withdrawal limits. The minimum withdrawal limit for DBT/Wires is objectively high and the minimum withdrawal limit for all other methods is subjectively high as well, in our opinion. 

Check these out to be aware of what to expect. 

💳 Withdrawal ⏱️ Time
Credit Cards 3 working days
Bank Transfer 6 to 10 working days
E-wallets 1 to 3 working days
CAD EFT/ECheck 2 to 3 working days

[icon name= “download”] How is the gaming library at Grand Hotel?

As we mentioned earlier, the gaming library here is supported completely by Microgaming, a leading software game provider in the industry! 

Veteran gamblers know Microgaming for the amazing options they offer, including Slots, Poker, Blackjack, Roulette, and more!

screenshot grand hotel casino games

[icon name= “dice”] Games available

In the world of online gambling, games definitely do matter. They make up the foundation of online casino sites. 

If the gaming selection sucks, then there’s no point in playing there at all no matter how good the bonuses or promotions are! 

So it’s important that casinos offer up a gambling experience that is fun for the player and that starts with the gaming library!

Online slots

One of the best software game providers, Microgaming, is even more well known for their Slots! So it should come as no surprise then that the Slots here are a sweet deal and cover all the niches. 

Fans of Slots have access to all of their popular favorites, as well as the classics. These Slots are offered with all sorts of features and game types, from 5-reel to 3-reel and more! 

There are many Slot themes and adventures offered as well. Everything from Jungle to Safari to Ancient Egypt, and everything in between. 

Gamblers will not tire of the hundreds of Slot games and Progressive Jackpots, along with the free spins, wilds, and bonus rounds! 

Blackjack, Roulette and Baccarat

Fans of table games will be happy to know the selection of Blackjack, Roulette, and Baccarat is well represented here. 

Grand Hotel Casino carries all sorts of variations and offerings for Blackjack, such as:

  • Atlantic City Blackjack
  • Classic Blackjack
  • European Blackjack

Similarly with Roulette, Grand Hotel offers not just one or two Roulette options, but several, including:

  • American Roulette
  • Euro Roulette
  • Multifire
  • and more

Then, there’s also Baccarat. Grand Hotel offers No Commission Baccarat among other variations. 

Others

There are many gambling options that are popular these days. In addition to Slots, Blackjack, Video Poker, Baccarat, and Roulette, there’s also the more understated games as well. 

These include options like Scratch Cards and Pachinko, both of which Grand Hotel carries for those times when a quick instant game will satisfy the itch. 

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[icon name= “video”] Live casino

Live Casino is a modern favorite for gamblers. Customers can gamble and bet with real players and live dealers without having to go to a brick and mortar casino! 

Streamed live from a real casino, this gives users the same interactive gameplay that we’re used to! 

The selection of Live Casino offered here includes:

  • Blackjack
  • Baccarat
  • Poker
  • Roulette
  • Hold’Em
  • Game Shows
  • and more!

[icon name= “mobile”] Mobile version

Grand Hotel Casino mobile platform works really well on both smartphone and tablet. The gaming lobby is well-formatted and optimized for use on mobile devices, perhaps even better than on desktop! 

The interface was aesthetically clean and minimal and the navigation is smooth and intuitive. While there is no native mobile app, they did a good job with the mobile site!

[icon name= “shield-alt”] Other quality criterias

So far in this review, we’ve covered the promotions, bonus conditions, gaming library, and payout speed. These are generally the major concerns for gamblers and when these are met, there are some additional factors that could also make a difference in the gambling experience. 

These additional factors are VIP program, security, and customer support and we will cover these next!

VIP / Loyalty Program

As we mentioned earlier, the VIP program at Grand Hotel Casino is a VIP membership to all casinos within the Casino Rewards Group! 

This is a huge bonus because account holders can accrue points by playing at any of the member casinos, not just at Grand Hotel! This means bigger and better bonuses and more options for all! 

There are 6 levels to the VIP program here of increasing status. By earning points, members gain greater and greater status and move through the different levels. 

Each level has better benefits such as:

  • Bigger bonuses
  • More promotions
  • Priority support
  • Birthday gifts
  • Personal VIP hosts
  • Exclusive Offerings
  • and more!

The security set up by the casino

Grand Hotel Casino utilizes 128-bit SSL Encryption technology to protect their website data, including user information and data. This is industry standard technology that we see at many casinos so it is reassuring to know that Grand Hotel uses the same level of security here as well! 

In addition, they are eCOGRA certified, which means they have been certified by an independent, third party auditor that:

  • Games are fair
  • Operator functions honestly and behaves responsibility 
  • Players are protected and monetary deposits are safe

Customer service

For any questions or concerns, Grand Hotel customer support is available 24/7 via live chat. Each player can easily get in touch with a support agent directly and have their questions answered immediately!

For less urgent questions, there is also the option to contact customer service by email. As far as customer service goes, they did a great job of handling our queries with professionalism and friendliness, the perfect combination!

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[icon name= “star”] Grand Hotel review from captaincaz-canada.com

As we close out our Grand Hotel casino review, let’s review some of the major points and different features they have here. 

The bonus offers are somewhat limited. There is the initial Welcome package that’s available to new users. This package is okay, but not much to get excited about. 

Be aware of the wagering requirements also associated with the Welcome bonus as some of them can be quite high in comparison with other bonus offers we are used to. 

The payout speed is decent and on the higher end of average for online casinos. Depending on what payment option is used, it can take anywhere from 3 to 13 business days to receive funds. 

The gaming library at Grand Hotel is powered by Microgaming, which is one of the leading software providers in the industry. Every veteran gambler will be familiar with their Slots and other fabulous table games. 

In regards to trustworthiness, Grand Hotel has licensing and certification from third party auditors. This provides some sense of security and reassurance that they are legit. 

But best of all, the biggest perk to playing here is that they are a member of the Casino Rewards group so users accrue Loyalty points across all member casinos! If all this sounds good, check this one out today and see how it works out! 

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Captain boy
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